FAQs

We strive to provide our customers with high quality services personalized for their unique needs.

  

*What's the best method to contact you? EMAIL...we're in the kitchen baking and decorating--it's difficult to answer the phone most days. I check emails sporadically throughout the day. Email me at: Jennab@dallascookies.com


*How do I get the cookies? There are a few options! 

1. The cookies can be picked up from my home kitchen in Allen(75/McDermott) nearly anytime Monday-Friday as long as I have a little advance notice. Confirm date/time prior to arrival.We strive for curbside service--as we usually have at least one of the babies napping & our doorbell is disabled. 

2.Delivery is available! I use a courier service for all deliveries. In order to give a quote for delivery I would need to know: ​

-order quantity to determine weight 

-exact delivery address & date

-your time frame of choice: Before 2pm or anytime by 5pm? 


*Why should I purchase from Dallas Custom Cookies?

  • We've been in the business since 2009--over 10 years of experience! 
  • The bakery is a full-time job for both of us (Jenna & Greg) & has our  love & commitment 100%. 
  • We have invested in leading technology that you won't find at other local bakeries. For example: direct print technology 
  • Our products taste great; they are fresher than most competitors! 
  • Our cookies and packaging are top quality & make a great presentation.
  • We are a family business.  :) 
  • We have an excellent track record with corporate customers. 


*Are the cookies individually bagged? Yes, always. I use clear cellophane bags. Individually wrapped cookies are more sanitary & stay fresh for longer. You can always open the bags if you plan to display them on a platter.


*How long will the cookies stay fresh? The cookies are individually bagged unless you request otherwise. They will stay fresh at room temp for 10-14 days. Sealed for freshness! You can also freeze the cookies to extend the life. 


*Where is your kitchen located? My home kitchen is in Allen, TX 75013. Near Alma/McDermott. I'll email you the exact address & details once your order is confirmed :) 


*How do I get on the cookie calendar? Once I know your quantity, date & cookie details I will send an invoice to you. The invoice is always due prior to pickup/delivery & there is a clear-cut due date confirmed in the email from us... You will "officially" be on the cookie calendar once you have paid your invoice. Your calendar spot is not reserved until your invoice is paid. *If you have a last-minute order (less than 7 days’ notice) that I am able to accommodate the invoice will need to be paid immediately upon receipt. 


*How much notice should I give you before I place the order?

Typically, 10-14 days minimum, but it never hurts to ask for a last-minute request. It’s never too early to get on the calendar. As soon as you feel confident on the quantity & date needed EMAIL ME! There's a lot of prep time required & the sooner I add you to the "cookie calendar" the better for us both. 


*How do I pay?

Advanced payment is due via PayPal, Square or Venmo [@dallascookies] . Venmo is preferred. You can pay online via CC/Debit or you can mail a check to the address listed on your invoice. Your calendar spot is not reserved until 100% of the total invoice is paid. If your invoice is not paid by the due date the order is subject to cancellation without notice.

*You don't have a Paypal account?

That's okay! You don't need a Paypal account. When you receive the link to your invoice you can click "pay with credit/debit" and there's no need to create an account.Just checkout as a guest to avoid creating an account.


*Do I need to refrigerate the cookies once I receive them?!

NO, they'll be fine in a cool room temp environment for 10-14 days. Refrigerating could cause moisture and the icing colors could bleed. 


*What kind of icing do you use? 

I use homemade royal icing :) Royal icing dries hard enough so that the cookies can be bagged or stacked without smudging the icing. I do not use almond extract. The flavor is a light vanilla/cupcake flavor.


*Can the cookies be shipped?

Yes, you can ship the cookies but I would suggest a cookie without appendages to minimize any breakage. Rectangle or square ship the best!


*Is this your full-time job?

YES! I decided to depart from the corporate world in January 2016. I wanted to give the bakery 100% of my time & love -- so far it's worked out great :)


*Are the cookies peanut free? There are no nuts in the sugar cookie recipe, but there IS an allergy disclaimer on the bag of flour that I buy that states something to the effect of "cannot guarantee the flour was made in a nut-free environment."


*Do you have a gluten free option? No, I have not had good luck with any gluten free recipes. Sorry :(